*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --blue: #1a4a8a;
  --blue-light: #2563a8;
  --gray-dark: #2d2d2d;
  --gray: #555;
  --gray-light: #e8e8e8;
  --gray-border: #ccc;
  --white: #fff;
  --red: #c0392b;
  --orange: #d35400;
  --green: #27ae60;
  --font: 'Segoe UI', system-ui, -apple-system, sans-serif;
  --mono: 'Courier New', Courier, monospace;
  --bg: #f0f2f5;
  --card-bg: #fff;
  --card-header-bg: #e8e8e8;
  --input-bg: #fff;
  --row-hover: #f7f9fc;
  --response-bg: #f7f9fc;
  --action-bg: #fffbe6;
  --action-border: #f0d060;
  --desc-bg: #f7f9fc;
}

body.dark {
  --blue: #4a90d9;
  --blue-light: #6aaee8;
  --gray-dark: #e0e0e0;
  --gray: #aaa;
  --gray-light: #2a2a2a;
  --gray-border: #3a3a3a;
  --white: #1a1a1a;
  --red: #e57373;
  --orange: #ffb74d;
  --bg: #111;
  --card-bg: #1e1e1e;
  --card-header-bg: #252525;
  --input-bg: #252525;
  --row-hover: #252525;
  --response-bg: #1a1e26;
  --action-bg: #2a2510;
  --action-border: #6a5a20;
  --desc-bg: #1a1e26;
}

body {
  font-family: var(--font);
  background: var(--bg);
  color: var(--gray-dark);
  font-size: 14px;
  min-height: 100vh;
  transition: background 0.2s, color 0.2s;
}

.header {
  background: var(--blue);
  color: var(--white);
  padding: 0;
  border-bottom: 3px solid #0d2d5e;
}
.header-inner {
  max-width: 1100px;
  margin: 0 auto;
  padding: 12px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.logo {
  font-family: var(--mono);
  font-size: 18px;
  font-weight: bold;
  letter-spacing: 1px;
}
.logo span { color: #7eb3f0; }
.tagline {
  font-size: 11px;
  color: #a0c0e8;
  font-style: italic;
  margin-top: 2px;
}
.nav a {
  color: #a0c0e8;
  text-decoration: none;
  margin-left: 24px;
  font-size: 13px;
  padding: 4px 0;
  border-bottom: 2px solid transparent;
}
.nav a:hover, .nav a.active {
  color: var(--white);
  border-bottom-color: #7eb3f0;
}

.status-bar {
  background: #0d2d5e;
  color: #7eb3f0;
  font-family: var(--mono);
  font-size: 11px;
  padding: 4px 20px;
  text-align: center;
  letter-spacing: 0.5px;
}
.status-bar .dot {
  display: inline-block;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #f39c12;
  margin-right: 6px;
  animation: blink 2s infinite;
}
@keyframes blink { 0%,100%{opacity:1} 50%{opacity:0.3} }

.main {
  max-width: 1100px;
  margin: 30px auto;
  padding: 0 20px;
}

.card {
  background: var(--card-bg);
  border: 1px solid var(--gray-border);
  border-radius: 3px;
  box-shadow: 0 1px 3px rgba(0,0,0,0.08);
}
.card-header {
  background: var(--card-header-bg);
  border-bottom: 1px solid var(--gray-border);
  padding: 10px 16px;
  font-weight: 600;
  font-size: 13px;
  color: var(--gray);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  display: flex;
  align-items: center;
  gap: 8px;
}
.card-body { padding: 20px; }

.form-group { margin-bottom: 16px; }
.form-group label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: var(--gray);
  text-transform: uppercase;
  letter-spacing: 0.4px;
  margin-bottom: 5px;
}
.form-group label .required { color: var(--red); margin-left: 3px; }
input[type="text"], select, textarea {
  width: 100%;
  padding: 8px 10px;
  border: 1px solid var(--gray-border);
  border-radius: 2px;
  font-family: var(--font);
  font-size: 13px;
  color: var(--gray-dark);
  background: var(--input-bg);
  outline: none;
  transition: border-color 0.15s;
}
input[type="text"]:focus, select:focus, textarea:focus {
  border-color: var(--blue-light);
  box-shadow: 0 0 0 2px rgba(37,99,168,0.15);
}
textarea { resize: vertical; min-height: 90px; }

.btn {
  display: inline-block;
  padding: 9px 20px;
  font-size: 13px;
  font-weight: 600;
  border: none;
  border-radius: 2px;
  cursor: pointer;
  text-decoration: none;
  transition: background 0.15s;
}
.btn-primary { background: var(--blue); color: var(--white); }
.btn-primary:hover { background: var(--blue-light); }
.btn-secondary { background: var(--card-header-bg); color: var(--gray-dark); border: 1px solid var(--gray-border); }
.btn-secondary:hover { background: var(--gray-light); }

.badge {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 2px;
  font-size: 11px;
  font-weight: 700;
  font-family: var(--mono);
  letter-spacing: 0.3px;
}
.badge-sev1 { background: #fde8e8; color: var(--red); border: 1px solid #f5c6c6; }
.badge-sev2 { background: #fef3e2; color: var(--orange); border: 1px solid #f9d8a0; }
.badge-sev3 { background: #e8f0fb; color: var(--blue); border: 1px solid #b8d0f0; }
.badge-sev4 { background: var(--gray-light); color: var(--gray); border: 1px solid var(--gray-border); }

table { width: 100%; border-collapse: collapse; font-size: 13px; }
thead tr { background: var(--card-header-bg); }
th {
  padding: 10px 12px;
  text-align: left;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.4px;
  color: var(--gray);
  border-bottom: 2px solid var(--gray-border);
}
td {
  padding: 10px 12px;
  border-bottom: 1px solid #eee;
  vertical-align: middle;
}
tr:hover td { background: var(--row-hover); }
.ticket-link { color: var(--blue-light); text-decoration: none; font-family: var(--mono); font-weight: 600; }
.ticket-link:hover { text-decoration: underline; }
.status-pill {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 10px;
  font-size: 11px;
  font-weight: 600;
  background: #e8f0fb;
  color: var(--blue);
  white-space: nowrap;
}
.age-cell { color: #888; font-style: italic; font-size: 12px; }

.response-box {
  border-left: 4px solid var(--blue);
  background: var(--response-bg);
  padding: 20px;
  margin-top: 20px;
}
.response-box .ticket-id {
  font-family: var(--mono);
  font-size: 22px;
  font-weight: bold;
  color: var(--blue);
  margin-bottom: 4px;
}
.response-box .diag-code {
  font-family: var(--mono);
  font-size: 12px;
  color: var(--red);
  background: #fde8e8;
  padding: 3px 8px;
  display: inline-block;
  margin-bottom: 16px;
}
.wisdom-list { list-style: none; margin: 12px 0; }
.wisdom-list li {
  padding: 6px 0 6px 20px;
  position: relative;
  border-bottom: 1px dashed #dde;
  font-size: 13px;
  color: var(--gray-dark);
}
.wisdom-list li::before {
  content: '►';
  position: absolute;
  left: 0;
  color: var(--blue-light);
  font-size: 10px;
  top: 8px;
}
.recommended-action {
  margin-top: 14px;
  font-size: 13px;
  padding: 10px 14px;
  background: var(--action-bg);
  border: 1px solid var(--action-border);
  border-radius: 2px;
}
.recommended-action strong { color: var(--gray-dark); }
.goblin-sign {
  margin-top: 16px;
  font-style: italic;
  font-size: 12px;
  color: #888;
  border-top: 1px solid #ddd;
  padding-top: 10px;
}

.detail-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.detail-field label {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.4px;
  color: var(--gray);
  display: block;
  margin-bottom: 3px;
}
.detail-field .value { font-size: 13px; }

.footer {
  text-align: center;
  font-size: 11px;
  color: #aaa;
  padding: 20px;
  margin-top: 40px;
  border-top: 1px solid var(--gray-border);
  font-family: var(--mono);
}

.alert { padding: 10px 14px; border-radius: 2px; margin-bottom: 16px; font-size: 13px; }
.alert-error { background: #fde8e8; border: 1px solid #f5c6c6; color: var(--red); }

.desc-box {
  background: var(--desc-bg);
  border: 1px solid var(--gray-border);
  padding: 12px;
  font-size: 13px;
  line-height: 1.6;
  border-radius: 2px;
  white-space: pre-wrap;
  color: var(--gray-dark);
}

body.dark input[type="text"],
body.dark select,
body.dark textarea {
  color: #e0e0e0;
  background: #252525;
  border-color: #3a3a3a;
}
body.dark input[type="text"]::placeholder,
body.dark textarea::placeholder { color: #666; }

.mono { font-family: var(--mono); }
.text-muted { color: #888; font-size: 12px; }
.mt-16 { margin-top: 16px; }
.empty-state { text-align: center; padding: 60px 20px; color: #aaa; font-style: italic; }